Frequently Asked Questions
Find answers to common questions about our premium electronics and services.
Do your products come with a manufacturer warranty?
Yes, all electronics sold by High Five include a minimum 12-month manufacturer warranty covering defects in materials and workmanship.
Are the devices unlocked for all carriers?
All our smartphones and cellular-enabled tablets are sold factory unlocked, allowing you to use them with any compatible carrier worldwide.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If the item is damaged, contact our support team within 48 hours with photos of the packaging and product.
Do you offer technical support for setup?
Absolutely. Our 'High Five Help' team is available via chat or email to assist you with the initial configuration of any device purchased from us.
Are your products brand new or refurbished?
We primarily sell brand new, factory-sealed products. Any refurbished items are clearly labeled in the product title and undergo a 50-point inspection.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking link to monitor your delivery status.